FAQ - Billing
What methods of payments do you accept?
powrup.net accepts monthly payments by credit card only. We accept Visa / Mastercard / Amex / and Discover.
How do I change my billing information?
You can change your billing information online using our secure server (SSL) by clicking here
Why was my credit card declined?
If your credit card was declined when you signed up, this may be caused by several factors. Our system does extensive fraud checking. You need to be sure you enter the exact name and address that the credit card company has on file. This is done to protect you, the user from fraudulent use of your credit card. Also, If your credit card company issues you a new card with a different expiration date, you'll need to let us know.
I signed up, but have not used the service, will I be charged?
Yes, you are charged initially when you signup and then on a recurring per month basis regardless of usage.
My first charge was more than I expected, why?
For all credit card transactions that take place after the 25th of the month, we bill the intial charge for the prorated number of days left in the month plus the next months amount.
When will my account be billed each month?
Billing takes place on all accounts on the 26th of each month. If your credit card is declined we will attempt to rebill the card between the 28th to the 30th. If your credit card remains declined your account will be temporarily disabled on the last day of the month until your credit card information is updated.
How do I cancel service?
You can cancel your service one of three ways.
By mail to:
By Phone to: 1-573-547-3996
Please include your name, address, return phone number, dial-up username, and email address as well as a request to cancel service and the date you want the cancellation to occur.